🔁 Return & Replacement Policy – carbon_culture360

At carbon_culture360, we believe in keeping it real, fair, and transparent. We build our brand on trust and quality, so we make sure you know exactly what to expect before, during, and after your purchase.

This page outlines everything you need to know about our Return, Exchange, and Replacement policies. Please read carefully before placing your order.

🚫 No Returns / No Refunds – Why?

We currently follow a strict “No Return / No Refund” policy. Here’s why:

  • Many of our products are limited edition, custom-fit, or automotive-specific — which means once opened or used, they can’t be restocked or resold.
  • We encourage customers to review product details, specifications, and compatibility thoroughly before purchasing.
  • If you need any help before placing your order, feel free to DM us or email — we’re more than happy to guide you.

All sales are final. So double-check your product selection, model fit, and shipping details before confirming your order.

♻️ Exchange Policy – We Got You (Within 3–4 Days)

We understand that mistakes happen — maybe you clicked the wrong variant, or need a different size or model. That’s why we offer an exchange window of 3–4 days from the date of delivery, under the following conditions:

Eligibility for Exchange:

  • The product must be unused, undamaged, and in original packaging.
  • Exchange request must be raised within 3–4 calendar days of receiving the product.
  • Exchanges are subject to availability of the requested item. If not available, store credit may be offered.

Exchange Process:

  1. Contact us via Instagram DM or Contacts us by clicking here with your order number and reason for exchange.
  2. We will review your request and confirm eligibility.
  3. Ship the product back to us at the provided address. Return shipping costs are to be borne by the customer.
  4. Once the returned product is received and inspected, we will dispatch the replacement item.

📦 Received a Damaged Product? We’ve Got Your Back.

We take packaging seriously, but sometimes courier mishandling can cause damage. If your product arrives visibly damaged or broken, we’ll replace it free of cost.

Here’s what you need to do:

  • Notify us within 3–4 days of delivery.
  • Share clear images or video of the damaged item (along with the packaging) via Instagram or email.
  • We’ll verify the issue and provide instructions to ship the damaged product back to us.
  • Once we receive and inspect the product, a replacement unit will be dispatched ASAP at no additional cost.

Important: Items damaged due to misuse, wear & tear, or accidental drops after delivery are not eligible for free replacement.

🛡️ Warranty-Based Replacements

Some of our products come with manufacturer warranties — for example, electrical items, performance kits, or branded accessories.

If your item qualifies under warranty:

  • Reach out to us with your order number, proof of purchase, and details of the issue.
  • Share any required documentation such as warranty card or product serial number.
  • We will coordinate with the manufacturer or supplier to process your warranty claim.

Please note: Warranty terms vary by product and brand, and timelines for replacements under warranty may vary based on verification and shipping.

📨 Get in Touch — No Corporate Drama

Whether it’s an exchange, damaged item, or a general query — we’re always here to help without giving you the runaround.

We’re not here to hide behind automated replies. When you reach out, you’re talking to real riders and culture lovers like you.

Final Note from Team carbon_culture360 🏁

Our goal is to make sure your experience with us is smooth, satisfying, and real. We take every issue seriously and strive to resolve it with fairness and efficiency. While we may not offer returns, we do offer integrity, support, and a no-BS approach to every situation.

Thanks for riding with us.

— Team carbon_culture360 🚗✨
“Built for the road. Backed by culture.”